Item stuck?
Before requesting a refund, lightly shake the machine front to back for 5 to 10 seconds. This clears about 75% of dispensing issues.
Machine support
How can we help?
Use the form below for a refund request, feedback, or a concern about one of our vending machines.
Share your pull
Keep it gentle
Do not tilt, lift, hit, kick, or force the machine. Stop immediately if anything feels unsafe.
Still need help?
Choose the type of request below. We will only ask for the details that apply to your situation.
Show your pull
Leave a star rating, a short comment, and photos of what you pulled.
Contact TCG Portal
Tell us what you need
Select refund, feedback, or concern and the form will adjust automatically.