Report a problem
Dispute routing: item disputes (damage, non-delivery, not as described) go through PayPal's dispute process, since you paid via PayPal Goods & Services. Listing, Buyer Guarantee or platform fee disputes go to TCG Portal here or at partners@tcgportal.store. Details
🛡️ Buyer Guarantee claims: choose "Not as described" or "Shipping issue", include the listing link and delivery date, and file within 72 hours of delivery. The seller must accept the return and refund you in full. See guarantee terms.
Report a problem with a listing, seller, or sale. Buyers: please report within 48 to 72 hours of delivery. You can also email partners@tcgportal.store. Sales are directly between buyers and sellers (see disputes).